Following the story of a single Steinway piano from its humble beginnings, from forest floor to concert hall, the film explores the relationship between musician and instrument, chronicling the manufacturing process, and illustrating what makes each Steinway unique in this age of mass production.

From the factory in Queens to Steinway Hall in Manhattan, each piano's journey is complex - spanning 12 months, 12,000 parts, 450 craftsmen, and countless hours of fine-tuned labour.

The most thoroughly handcrafted instruments in the world, Steinway pianos are as unique and full of personality as the world-class musicians who play them. However, their makers are a dying breed: skilled cabinetmakers, gifted tuners, and experienced hand-crafters.

The story covers every step in the process of creating grand concert piano L1037, and talks along the way with famous pianists about the qualities of a great instrument. But it's the portrait of the factory as a melting pot of highly skilled craftsmen which sets the film apart; the love of work, exemplified by the factory workers and the artists they serve, is at the heart of the film's vision.